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Success in today’s competitive food and beverage (F&B) landscape hinges on operational efficiency and a customer-centric approach. This case study explores how AXSource, a leading Microsoft D365 Finance and Operations implementation and support services provider, empowered a thriving F&B company in the APAC region to overcome significant challenges and achieve remarkable results.

Company Profile:
  • Industry: Food and Beverage
  • Industry Domain: Restaurants and Bars
  • Region: APAC
  • Business Structure:
    • 1 Legal Entity
    • 15 Retail Chain Stores
    • 4 Manufacturing Units
Pain Points:

The client encountered several critical pain points that hindered their growth and profitability:

  • Inventory Management Woes: Food spoilage and difficulty in tracking shelf life resulted in significant inventory losses.
  • Empty Seats, Lost Revenue: Inefficient table management led to underutilized seating capacity, impacting potential revenue.
  • Labour Cost Concerns: High labour costs demanded optimization for improved profitability.
  • Temperature Control Challenges: Ensuring proper temperature control for specific food items proved difficult, potentially compromising quality and safety.
  • Kitchen Order Visibility: Lack of real-time kitchen order status created communication gaps and hampered service efficiency.
  • Liquor Control Issues: Open bottle tracking and theft control posed significant challenges, impacting inventory accuracy and profitability.
  • Menu Management Complexity: Managing a vast and diverse menu across multiple locations presented logistical difficulties.
The AXSource Solution:

AXSource implemented a comprehensive Microsoft D365 Finance and Operations solution tailored to the F&B company’s specific needs. Here’s a breakdown of the key features implemented:

  • Advanced Inventory Management: Microsoft D365 Finance and Operations robust inventory management capabilities facilitated precise tracking of food items, including shelf life and expiration dates. This minimized spoilage and optimized purchasing decisions.
  • Table Management Optimization: Real-time table allocation and reservation systems ensured efficient seat utilization, maximizing revenue potential.
  • Labour Cost Insights: Microsoft D365 Finance and Operations analytics provided valuable insights into staffing needs, enabling data-driven workforce optimization and cost control.
  • Temperature Monitoring Integration: Integration with temperature monitoring systems ensured proper storage conditions for specific food items, enhancing food safety and quality.
  • Real-Time Kitchen Display System (RTKDS) Integration: A real-time kitchen display system (RTKDS) provided chefs with immediate order updates, streamlining kitchen operations and reducing order fulfillment times.
  • Liquor Control Features: Microsoft D365 Finance and Operations built-in liquor control features facilitated open bottle tracking and inventory management, minimizing theft and ensuring accurate cost calculations.
  • Menu Management Made Easy: Microsoft D365 Finance and Operations centralized menu management system streamlined menu creation, updates, and pricing across all locations, simplifying operations and reducing errors.
The Results:

The AXSource-led Microsoft D365 Finance and Operations implementation delivered transformative results for the F&B company:

  • Reduced Food Spoilage: Optimized inventory management significantly reduced food spoilage, leading to substantial cost savings.
  • Increased Revenue: Improved table management and efficient seating allocation maximized revenue potential.
  • Reduced Labor Costs: Data-driven insights from Microsoft D365 Finance and Operations facilitated workforce optimization, resulting in lower labour costs.
  • Enhanced Food Safety: Real-time temperature monitoring ensured proper storage conditions for food items, guaranteeing food safety and quality.
  • Improved Kitchen Efficiency: RTKDS integration streamlined kitchen operations, leading to faster order fulfillment and improved customer service.
  • Minimized Liquor Theft: Robust liquor control features curbed theft and ensured accurate inventory tracking.
  • Simplified Menu Management: A centralized menu management system streamlined operations and reduced errors.

By partnering with AXSource and leveraging the power of Microsoft D365 Finance and Operations, the F&B company successfully addressed its operational challenges and emerged stronger. This case study exemplifies how a well-planned Microsoft D365 Finance and Operations implementation can be a game-changer for businesses in the F&B industry, paving the way for optimized operations, enhanced customer satisfaction, and sustainable growth.

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