Blog

  • Let Me Introduce You to — Your 21st Century B2B Customer

    • April 8, 2020
    • Posted by: AXSource
    • Category: Blog, Digital Transformation
    No Comments
    New technologies and the generational change have led to a blur between the expectations of B2C and B2B customers. This presents new challenges for many companies that have come to terms with the fact that B2B customers think differently to B2C customers. It suddenly seems as if the differentiation between B2C and B2B customers is no longer
    read more

  • How to Capture B2B Customer Feedback to Improve Your B2B E-Commerce Experience

    • April 8, 2020
    • Posted by: AXSource
    • Category: Blog, Digital Transformation
    No Comments
    In B2B e-commerce, you often have a closer relationship with your customers than in B2C. You tend to have regular contact with your B2B customers, and they are generally much more loyal to your company. You know their name, address and phone number; you might even know their birthday, personal interests and children’s names. This
    read more

  • B2B E-Commerce and COVID-19: The Challenges, Solutions and Opportunities

    • April 1, 2020
    • Posted by: AXSource
    • Category: Blog, Digital Transformation
    No Comments

    Surges in orders, disruptions in supply chains, customer behavior changes, store closures and more: as the coronavirus (COVID-19) outbreak continues to evolve, it will undoubtedly have an effect on your B2B business. And e-commerce, in particular, is seeing a significant impact.  Since the coronavirus pandemic began, online sales have increased by 52% year on year  and

    read more

  • B2B Buyer Behavior Explained: Online, Offline or Omnichannel?

    • April 1, 2020
    • Posted by: AXSource
    • Category: Blog, Digital Transformation
    No Comments

    Our latest research tells us that when it comes to B2B buyer behavior, e-commerce is buyers’ preferred avenue for completing purchases. But the purchasing process today has its hurdles — and these hiccups are forcing buyers to look offline for help. New Data: An Overview of B2B Buyer Behavior in 2019 We recently commissioned a

    read more

  • Pharmaceutical Companies are using Artificial Intelligence to support their Pharmacovigilence Systems

    • August 27, 2019
    • Posted by: AXSource
    • Category: Blog, Regulatory and Quality
    No Comments
    Pharmaceutical Companies are using Artificial Intelligence to support their Pharmacovigilence Systems

    Adverse drug reactions (ADRs) refer to unwanted or harmful reactions experienced following the administration of a medication. In Canada alone, the Adverse Drug Reaction Institute has estimated that there are approximately 200,000 severe ADRs each year, though it is believed that 95% of ADRs are not reported to drug manufactures or regulatory agencies such as

    read more

  • Polling and data analytics giant Gallup helps salespeople find and serve customers faster with Microsoft Dynamics 365

    • August 21, 2019
    • Posted by: AXSource
    • Category: Blog, Digital Transformation
    No Comments
    Gallup

    Gallup is one of the world’s premier research firms and, thanks to its public opinion polls, data analytics, and strengths-based learning and development it has become a household name. However, despite its intense focus on data, the company was having trouble tracking its sales leads. To give its salespeople a user-friendly and effective way to

    read more

  • What is CRM and why do you need it?

    • August 21, 2019
    • Posted by: AXSource
    • Category: Blog, Digital Transformation
    No Comments
    Why_Use_Dynamics365_FieldService
    What is CRM? CRM stands for customer relationship management. It's a category of integrated, data-driven software solutions that improve how you interact and do business with your customers. CRM systems help you manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data. Why implement a CRM solution? CRM solutions increase
    read more

  • Why choose Dynamics 365 for Retail?

    • August 8, 2019
    • Posted by: AXSource
    • Category: Blog, Digital Transformation
    No Comments
    Retail-1 (1)
    Retail is changing We live in an era of digital disruption, one that is transforming our behaviors and how we interact with the world around us. It’s changing the way we discover, research, and purchase goods; and as a result, it’s now changing the way products are developed, manufactured, marketed, and delivered across the global
    read more

  • What is Pharmacovigilance?

    • July 27, 2019
    • Posted by: AXSource
    • Category: Blog, Regulatory and Quality
    No Comments
    What-is-Pharmacovigilance

    Pharmacovigilance (PV) is defined by the World Health Organization (WHO) as ‘the science and activities relating to the detection, assessment, understanding and prevention of adverse effects or any other drug-related problem’. It provides the foundation for monitoring and evaluating adverse drug reactions (ADRs) and is a key component of effective drug regulation, patient safety and

    read more

  • Manufacturing transformed: Microsoft Dynamics 365

    • July 12, 2019
    • Posted by: AXSource
    • Category: Blog, Digital Transformation
    No Comments
    Manufacturing transformed Microsoft Dynamics 365
    This begins a new blog series for the manufacturing industry. Over the next several weeks we'll be highlighting different benefits and aspects of Microsoft Dynamics 365 for manufacturers, centering on the value that Dynamics 365 can deliver as an end-to-end combination of CRM and ERP systems combined with next-generation business applications targeted at core industry
    read more