At AXSource, we serve all our customers with dedicated resources that provide both business and technical support. We also provide ongoing support programs to help our customers drive incremental business value to their organizations long after the initial go-live of a project. We also recognize that the challenges faced by our customers today may be very different from what they faced when they first selected Microsoft Dynamics AX; and the broad, collective needs from our growing customer base constantly keeps us on our toes to develop new ways to deliver value.
Our Approach to Technical Support
- AXSource Support Management assigns a dedicated account manager to address customer needs and to monitor your environment for future enhancements
- 24×7 Customers Support Hotline – a dedicated hotline and communication to support customers from all over the world
- Help Desk Support – to help provide day-to-day ERP support with responsive service level agreements
- Knowledge Talk Series – a monthly educational webcast exclusively for AXSource customers.