AxSource serves all our customers with dedicated resources that provides both business as well as technical support. We deliver and support programs to help benefit our existing customers and drive incremental business value to their organizations long after the initial go-live. We also recognize that the challenges faced by our customers today may be very different from what they faced when they first selected Microsoft Dynamics AX; and the broad, collective needs from our growing customer base constantly keeps us on our toes to develop new ways to deliver value.
Our Approach to customers technical support:
- AxSource Support Management a dedicated account manager to help support their needs to manage and support your environment for current and future enhancement.
- 24×7 Customers Support Hotline – a dedicated hotline and communication to support customers from all over the world.
- Help Desk Support – to help provide day-to-day ERP support with responsive service level agreements.
- Knowledge Talk Series – a monthly educational webcast exclusively for AxSource customers.